Managed IT Services Melbourne, Simplified .
Are rising IT costs, slow support, unreliable systems, and security concerns holding your business back?
With us, youâre treated like a VIP, not a number, with fast, reliable support and proactive cyber security that keeps your business running smoothly.
Cyber First, Cyber Always
Australian Owned and Nationally Trusted
Fast Reliable Support 12s Avg. Answer Time
24/7 System Protection
Backed By Industry Certified Engineers
Leading Managed IT Services in Melbournemsaadmin2026-05-07T12:18:13+10:00
Smart Businesses. Better Results. Stronger Protection.
Rating
4.9
Based on 46 Reviews
I was incredibly frustrated as my monitor simply would not connect to my laptop. I phoned Managed Services Australia and they answered the phone almost immediately. Within minutes, a young man named Dasun was remotely on my computer and, within a very short time, had uninstalled and reinstalled what was needed. My monitor and laptop are now working perfectly. The service was fast, professional, efficient, and genuinely impressive. I highly recommend this amazing IT managed services business. Thank you, Dasun!Read moreRead less
We are a large cleaning, facility maintenance and security company operating across multiple sites across Australia with a team of around 1000 employees we needed an IT partner that could scale with the business and bring everything under one roof, and Managed Services Australia has done exactly that. They completed a full network uplift across our locations, which has significantly improved performance while also delivering noticeable cost savings. The environment is now far more stable, efficient, and easier to manage. They also led our cloud migration and strengthened our cybersecurity posture, helping us align with compliance requirements and giving us confidence that our systems and data are properly protected. Beyond that, they support all aspects of our IT, including telecommunications, which has streamlined the way our sites operate and communicate. Having a single provider managing everything has made a big difference. Their team is responsive, easy to work with, and proactive in keeping things running smoothly as we continue to grow. Overall, Managed Services Australia has become a key partner in supporting our business operations.Read moreRead less
In a legal environment, having reliable and secure systems is non-negotiable, and Managed Services Australia has delivered exactly that for Sanicki Lawyers. Weâve been working with them for over 6 years, and throughout that time theyâve consistently supported our IT environment, ensuring everything runs smoothly and securely day to day. From system performance to ongoing support, the improvements have been noticeable and have helped keep our operations running without disruption. What stands out is their responsiveness. When something comes up, itâs handled quickly and efficiently, which is critical in a fast-paced legal setting. They also take a proactive approach, identifying and addressing potential issues before they impact the business, which gives us real confidence in our setup. Overall, theyâve been easy to work with, reliable, and professional throughout. Weâre very happy with the service and support provided.Read moreRead less
As a medical executive, having reliable and secure technology is absolutely critical so choosing the right IT partner is not something we take lightly. Managed Services Australia assisted us with upgrading our NBN connection and have provided ongoing IT support, and the difference has been clear. Our internet is now faster and far more stable, which is essential for accessing operational systems and ensuring everything runs smoothly throughout the day. Their support has been consistently excellent. The team is responsive, professional, and understands the importance of resolving issues quickly in an environment where downtime is not an option. Overall, weâve had a very positive experience and would highly recommend Managed Services Australia to anyone looking for dependable IT services and support.Read moreRead less
Weâve been working with Managed Services Australia since 2018, and theyâve always been reliable. We went through a serious invoice fraud incident, and their team stepped in straight away to contain the issue and guide us through the recovery process. It was a stressful situation, but having their support made a huge difference and helped get everything back under control quickly. Since then, theyâve strengthened our cybersecurity setup and put the right protections in place to reduce the risk of it happening again. They also took the time to explain everything clearly so we understood what went wrong and how itâs now being managed. Their ongoing support has been just as solid, quick to respond, easy to deal with, and always focused on getting things sorted properly. Looking back, having the right IT partner during something like that is critical, and weâre glad we had Managed Services Australia on our side.Read moreRead less
ENPC P//L has been working with Managed Services Australia for over 3 years, and it has been a great move for our business. They came in, cleaned up our IT environment, and got everything running the way it should. Our network is now faster, more stable, and overall far more reliable day to day. They also manage our servers and ensure our core systems, including RP Data, are always running properly. In our industry, access to RP Data is critical for property research and client work, so having that reliability makes a huge difference. What stands out is how easy they are to work with. When we need support, itâs handled quickly and without any back and forth. Things just get sorted. Theyâve also taken a proactive approach, monitoring our systems and addressing issues before they become problems, which gives us real confidence in the setup. All up, itâs been a smooth experience and we now feel like our IT is in good hands.Read moreRead less
Weâve been working with Managed Services Australia for a while now, and theyâve made a big difference to how our tech runs day to day. As a buyers agency, our business relies heavily on systems being up, secure, and running smoothly at all times, so having the right IT partner is critical for us. They handled our website migration and now host it in their own datacentre, which has been rock solid. The move was smooth, no downtime, and everythingâs noticeably faster and more reliable. We also switched from Google Workspace to Microsoft 365 with their help. They managed the whole process end to end, and it all just worked without disrupting the team. On top of that, they provide ongoing IT support and work closely with our offshore team, which has made everything a lot more streamlined and consistent across the business. Theyâre easy to deal with, quick to respond, and explain things in a way that actually makes sense. It gives us peace of mind knowing everything is handled properly behind the scenes. Overall, itâs been a really positive experience and weâre glad we made the move :)Read moreRead less
We recently engaged Managed Services Australia to complete a full upgrade of our IT infrastructure, and the experience has been outstanding from start to finish. The team handled a complete network overhaul, including new data cabling and network cabinet, upgraded Wi-Fi across our site, and the installation of ultra-fast fibre internet. The performance improvement has been immediate and significant, with faster speeds and far more reliable connectivity across the business. They also upgraded our CNC design computers, ensuring they are now running at optimal performance for our day-to-day operations. The difference in speed and efficiency has made a noticeable impact on our productivity. The onboarding process was seamless. Managed Services Australia migrated us from our old Telstra BigPond setup to Microsoft 365 with no disruption to the business. Everything was planned and executed professionally, with clear communication throughout. In addition, they implemented cybersecurity measures to ensure we meet compliance requirements, giving us confidence that our systems and data are properly protected. Overall, the level of service has been excellent. The team is responsive, knowledgeable, and genuinely focused on delivering the right outcomes for our business. We would highly recommend Managed Services Australia to any organisation looking to modernise their IT environment and improve reliability, security, and performance.Read moreRead less
The team that provides secure and industry leading support solutions. They go to great lengths to provide robust network systems with impressive reporting tools to our organisation. Their technical support team are fast efficient and friendly.
Engaged Chris and the team to upgrade our phone system to a 3CX voip solution and NBN service. Been with them for over 5 years now and canât fault their service. Keep up the good work guys.
Professional and helpful team!
I canât recommend Managed Services Australia highly enough. From day one, their team has been incredibly attentive, responsive, and genuinely committed to keeping my business running smoothly. No matter the issueâwhether itâs hardware problems or network troubleshootingâtheyâve handled everything quickly and efficiently. What really sets Managed Services Australia apart is how they go beyond just fixing problems. Theyâve implemented systems that have streamlined my daily operations, cutting out unnecessary time-wasting and allowing me to focus on more productive areas of my business. That kind of proactive support is invaluable. If youâre looking for a reliable, knowledgeable, and forward-thinking IT partner, Managed Services Australia is absolutely the team to trust.Read moreRead less
delivers outstanding support with a genuinely friendly and approachable attitude.
Managed Services Australia manage all of the IT needs of Knox Family Law Specialist Pty Ltd. Whether itâs keeping our clientâs sensitive and personal information protected from all variety of cyber risks or hosting my website and email we know we are cyber safe and compliant with our professional bodies as well. MSA are always quick to respond to any query or request for help and do so with patience and professionalism at all times.Read moreRead less
It's such a relief to know I have IT help when I need it and that my systems are protected. I'm not technical and rely on the Team at Managed Services Australia to keep mine and my clients data safe. Staff are friendly and helped me through the onboarding process.
Chris and his team provide fantastic cyber security training for our business. Their cyber security audit is the most extensive I have seen. Can only recommend highly.
Great experience with Managed Services Australia. Super responsive, easy to deal with, and they actually stay on top of things instead of just reacting when issues pop up. Everything runs smoothly, and you can tell they genuinely care about their clients. Highly recommend
Managed Service Australia have consistently provided premium support when our IT systems require attention. Great team to deal with, they are fast and also come to site if needed. Well done guys!
Great service and instant solution provided.
My laptop screen was damaged and I needed it replaced urgently to continue working. MSA got the screen replaced within a few hours. Amazing customer service, efficient and competitively priced. I would highly recommend their services.
Helped me out fast as anything, great team and good service. Give em a call.
I had an excellent experience with Managed Services Australia. My laptop suffered water damage on Monday, and I was worried I had lost all my files. MSA went above and beyond, not only did they recover my hard drive and save all my important data, but they also set up my new HP Elite Book laptop so it was ready to go straight away. Professional, friendly, and efficient service, I couldnât be happier. Highly recommend them to anyone needing IT support!Read moreRead less
I've been working with Chris and the MSA team for a couple of years now. They initially stepped in to help me recover from a major cyberattack. Their professionalism, speed, and expertise were incredibly impressive. These hackers were highly sophisticated and persistent, but the MSA team managed to restore everything quickly and get me back up and running. We've since worked together on several projects, and their response times are consistently excellent. I have complete confidence in their ability to protect my business from future threats. I'm so grateful to have found the MSA team. They've become an invaluable part of my business as my go-to IT team.Read moreRead less
I've brought a dual monitor stand from Managed Services Australia and I love it! I was also pleased with the fast shipping time. Such a professional team. I recommend their services to any business!
Super impressed with the service of MAS. From the initial phonecall Chris was helpful and professional. I had some photos transferred from several very old hard drives onto an external hard drive and was very happy with the results. Also very impressed with the price I was quoted and the efficient service. A big Thankyou to Chris and Avi and the team.Read moreRead less
Very nice people, same day order with in-store pickup :)
I have not meet Chris and James in person from Manage Services Australia, only on the phone several times for the help to discuss the cheaper and safer way to retrieve data from my dead Drobo device with 8TB of data. With their generosity and kindness they managed to help me to find the same 2nd hand Drobo model for me in which I can easily transfer my HDs back to the 2nd hand Drobo. This has help me to save cost and time to retrieve data. Thank you so much.Read moreRead less
James was an excellent help for me and my needs, being a small business I don't require massive order quantities but James treated me as if I was just as important nevertheless. My products are working great and I couldn't be happier. Cheers!
Chris & his team are very knowledgeable & provide great support and advice when problem solving.
Very professional and knowledgeable on IT processes
best in the buisness
I switched my services to Chris and his team at Managed Services Australia back in May; Chris had told me about the unknown and why their back up and monitoring was a no brainer for any business owner. Well, last week, my emails and folders disappeared; 4 years work at risk (and yes, I had back up). Not only did their service team respond urgently to my panic stricken call for help, within 1 day everything was restored - not sure how they did it, but that's why you definitely need them. Until you have a crisis, you can't tell how good a service provider is - well, 5* as far as I am concerned, thank you. Their service and skills are exceptional but what I liked was the wise advice when I first met them and it has stood my business in good stead. Great outcome thRead moreRead less
I had an urgent IT support request on Sunday afternoon that required priority attention. Chris and the team came to my rescue and resolved it quickly. They were very professional and prompt. Cannot recommend them enough
Thanks to Chris and the team at Managed Services Australia for sorting out our office - weâve been looking for an IT Services company that knows what theyâre talking about, but also able to explain it in a way that we actually understand & have finally found someone!
We have worked with Nicholas and Chris to improve our website speed, as we had tried various optimisations to increase performance. None of the results had been satisfactory, and causing issues with bounce rates and google ranking. After working with Managed Services, our website is now functioning as it should. We are very impressed with the outcome, the level of professionalism and the friendly manner in which both Nick and Chris conduct themselves. Highly Recommended!!!Read moreRead less
Managed Services Australia came to the rescue when we lost some important data. Just before I started the long journey to re-creating it, I gave Chris a call. Chis fixed our problem in 12min ... (and I call myself above average in IT literacy...) lesson learnt, get a professional involved.
Chris and the team from Managed Services upgraded our phone systems to a 3CX VoIP solution. The entire process was seamless from hardware design and implementation to number porting and everything in between. Great setup and exceptional ongoing support, I highly recommend them and look forward to working with Managed Services in the future. Thanks guys!Read moreRead less
Thanks Chris and the team at MSA. Chris recently did an email migration for our small business. Migrating 5 email account and creating a OneDrive share point for all our cloud based documents to be held securely. Highly recommend their service no matter how big or small your business or IT needs. Mark & The Rosh Partners team.Read moreRead less
Chris and the team are super helpful and knowledgeable. In the world of IT it is easy to feel overwhelmed but these guys made finding a solution simple and importantly effective. Highly recommended.
đ Book Your Free Technology & Cyber Security Audit Now.
Trusted by Melbourne Businesses
No Obligation â No Pressure
Comprehensive Managed IT & Cybersecurity Solutions in Melbourne
Clear, Actionable Recommendations
Connect with our experienced team to take the first step towards understanding and strengthening your businessâs security. Our free Technology & Cyber Security Audit is designed to uncover hidden risks, identify vulnerabilities, and provide clear, practical guidance tailored to your environment. With no obligation, weâll help you gain full visibility over your systems and show you exactly where improvements can be made to better protect your business.
â ď¸ Only 10 free audits are available each month to maintain quality.
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Award-Winning Business Relationships.
Weâre proud to be recognised by BNI Australia for our commitment to building trusted business relationships and helping others succeed.
Our awards include Givers Gain Member of the Year (2025), Highest Thank You For Closed Business (2024 & 2025), and the prestigious Million Dollar Giver Award â some of the highest achievements within BNI.
These awards reflect our dedication to ethical business practices, and delivering real value through strong long-term relationships and referrals.
BNI is one of the worldâs largest business networking organisations, generating over $1 billion annually in Australia and more than $33 billion globally for its members through referrals.
Customers that made the right choice.
Featured on Australian Community Television.
We are proud to sponsor Australian community television and to have been featured on Channel 31 (C31) Melbourne and Channel 44 (C44) Adelaide â trusted, notâforâprofit broadcasters showcasing local stories, businesses and independent voices.
Our sponsorship supports community media while strengthening our brand through freeâtoâair television and national streaming via CTV+, reaching engaged local audiences across Melbourne, Geelong and Adelaide.
Solutions for every business need.
3CX SMS Services
Leverage low-cost, efficient 3CX SMS Services for seamless communication. Enjoy real-time messaging, easy integration, and enhanced customer engagement with a user-friendly platform, all at an economical price point. Perfect for businesses aiming to optimise communication while controlling costs.
Backup & Disaster Recovery
Protect your valuable data with our reliable backup and disaster recovery solutions, designed to quickly and easily restore your operations in case of an emergency. With our services, you can have peace of mind knowing that your data is safe and that any potential loss of data and downtime will be minimised.
Business Internet Services
Maintain seamless connectivity with our high-speed, reliable business-grade internet services, which include Fibre and NBN options with speeds ranging from 50/20 to 10Gbps, ensuring you have a fast and stable connection to support your daily business operations.
Business Voice Services
Experience crystal-clear communication and advanced features with our business-grade VoIP service, which keeps you connected with your customers and employees. Whether you require a simple or more advanced solution, we have the perfect service to meet your needs.
Cloud Services
Designed to help you meet your business needs and adapt to changing conditions, our cloud services offer scalability, flexibility, and cost savings. With our services, you have the ability to scale and reduce costs while increasing productivity, allowing you to focus on what matters most â growing your business.
Cyber Threat Prevention
We provide a comprehensive range of cybersecurity solutions specially designed to safeguard your companyâs sensitive information. Our services include threat detection, penetration testing, and compliance management, all aimed at ensuring that your companyâs data is constantly protected and secure.
Domain & Website Hosting
Our domain and website hosting services provide fast, secure, and reliable hosting, with regular updates and maintenance to ensure your website is always in top condition. We also offer domain registration services to help you establish your online presence.
Electronic Waste Recycling (E-Waste)
Effortlessly upgrade to innovative systems with our e-waste collection services, designed to ensure minimal disruption and maximum environmental responsibility. Our proficient team provides assistance and guidance throughout the process, ensuring your transition to a greener operation is smooth and hassle-free.
Email & Data Migration
Make a smooth transition to new systems with our email and data migration services, which ensure minimal downtime and data integrity. Our expert team provides guidance and support throughout the migration process, ensuring that everything runs seamlessly.
IT Consulting
Navigate the complex landscape of technology with our comprehensive IT Consulting Services. We understand that every business has unique needs and technology can be a challenging aspect to manage effectively. Our aim is to provide customised, strategic guidance tailored specifically for your organisation.
IT Procurement
Save time and money by leveraging our IT procurement services, we provide expert advice and guidance to help you make the right choice in acquiring the hardware and software you need at the best price, streamlining your procurement process and empowering you to make informed decisions.
IT Support
With our dedicated IT support team available around the clock, technical issues will no longer be a hindrance to your productivity. We ensure minimal downtime and maximum efficiency by providing expert support and prompt, efficient solutions to any technical problems that may arise.
Managed Contact Centre
Boost your business productivity and take your customer relations to the next level with our Managed Contact Centre Solution. We specialise in building contact centres from the ground up, offering a solution that comes with a variety of features designed to deliver an exceptional customer experience while driving your business to peak performance.
Managed IT Services
Let our team of experts take care of all your IT needs, ranging from hardware and software management to maintenance and support, allowing you to concentrate on running your business. With our unwavering commitment, we guarantee that your technology is always performing at its peak.
Microsoft 365
Leverage the power of our Microsoft 365 solutions, which include Office 365 and Azure, to access a suite of cutting-edge productivity tools and cloud services that support your business needs unlocking new levels of efficiency, collaboration, and innovation, taking your business to new heights.
Network & Device Monitoring
Our state-of-the-art monitoring systems keep a vigilant eye on your network and devices, detecting and resolving potential issues before they can cause problems. By taking a proactive approach, we guarantee that your technology is always performing efficiently and securely.
vCIO & Technology Strategy
Our virtual CIOs specialise in providing strategic guidance on technology solutions, enabling you to align your IT goals with your overall business objectives. By doing so, we help you drive growth and success while positioning your business for future prosperity and long-term expansion.
Is your business cyber ready.
In todayâs digital age, protecting your business from cyber threats is more important than ever.
With the rapid advancements in technology, cyber criminals are becoming increasingly sophisticated in their methods, making it vital for businesses to stay one step ahead. Thatâs why weâre proud to have partnered with the Australian Signals Directorate, Cyber Security Centre â the leading authority on cybersecurity in Australia.
Donât leave your business exposed to cyber threats â take control and become cyber ready today.
Contact us to learn more about our cybersecurity solutions and how we can help you keep your business secure.
Empowering you to make sound business decisions.
As technology continues to evolve, new risks emerge daily, making it overwhelming for businesses to keep up.
However, we provide assistance to business owners and IT managers in developing a sound technology strategy that prepares them to tackle tomorrowâs challenges.
Our Total Care framework has been instrumental in helping hundreds of businesses gain control of their systems, eliminate downtime, improve their budgets, and foster growth.
Our Services Include:
- Comprehensive technology audits
- Quaterly business reviews
- System and device monitoring reports
No matter who you are, weâve got what you need.
Education
Healthcare
Civil Construction
Legal
Manufacturing
Financial Services
Retail
Call/Contact Centre
Digital
Professional Services
Real Estate
Trade Services
Our partner panel comprises exclusively of top-tier technology providers from around the world.
We understand that the technology solutions we provide to our clients are only as good as the suppliers and partners we work with, thatâs why we have carefully selected the worldâs best suppliers in the industry to ensure that our clients have access to the most advanced and reliable technology solutions available.
Frequently Asked Questions.
- Backup
- Business Internet
- Business Voice
- Cloud
- Contact Centre
- Cyber Audit
- Cybersecurity
- General
- Hosting
- IT Consulting
- IT Helpdesk
- IT Procurement
- Legal IT
- Managed IT
- Medical IT
- Microsoft 365
- Migration
- Network
- Pricing
- Sales
- vCIO
Who qualifies for the free technology and cybersecurity audit?msaadmin2026-05-07T12:14:04+10:00
Who qualifies for the free technology and cybersecurity audit?
Eligibility may depend on your business size, location, requirements and suitability. The best next step is to submit an enquiry so MSA can confirm whether your organisation qualifies.
Does Microsoft 365 need backup?msaadmin2026-05-07T11:57:52+10:00
Does Microsoft 365 need backup?
Yes. Microsoft 365 provides cloud services, but businesses should still have dedicated backup for email, OneDrive, SharePoint and Teams data to protect against deletion, corruption and cyber incidents.
Can you set up new users and devices?msaadmin2026-05-07T11:47:12+10:00
Can you set up new users and devices?
Yes. We can set up new users, Microsoft 365 accounts, email, devices, permissions, security policies, phone extensions and application access as part of onboarding.
Can you improve our office Wi-Fi?msaadmin2026-05-07T11:54:49+10:00
Can you improve our office Wi-Fi?
Yes. We can assess your Wi-Fi coverage, recommend suitable access points, improve performance, secure guest networks and support multi-site wireless environments.
Do you offer cybersecurity audits?msaadmin2026-05-07T11:48:46+10:00
Do you offer cybersecurity audits?
Yes. We offer technology and cybersecurity audits to help identify gaps across network security, endpoint protection, user access, backups, Microsoft 365, email security and ransomware protection.
Can you help us budget for IT?msaadmin2026-05-07T12:07:56+10:00
Can you help us budget for IT?
Yes. We can help forecast IT costs, plan hardware refreshes, review subscriptions, prioritise projects and reduce unexpected technology expenses.
What cybersecurity services do you provide?msaadmin2026-05-07T11:48:35+10:00
What cybersecurity services do you provide?
MSA provides cybersecurity services including endpoint protection, threat detection, email security, firewall management, Microsoft 365 security, user access controls, monitoring, auditing and practical risk reduction.
Can you fix Microsoft 365 email issues?msaadmin2026-05-07T12:00:39+10:00
Can you fix Microsoft 365 email issues?
Yes. We can troubleshoot Microsoft 365 email issues including Outlook problems, mailbox access, shared mailboxes, calendar permissions, spam filtering and delivery issues.
Can you help with Essential Eight?msaadmin2026-05-07T11:50:33+10:00
Can you help with Essential Eight?
Yes. We can help businesses work towards Essential Eight alignment by reviewing current controls, identifying gaps and implementing practical improvements.
Will there be downtime during a migration?msaadmin2026-05-07T12:11:52+10:00
Will there be downtime during a migration?
Some migrations may require planned downtime or a cutover window. We plan migrations carefully to reduce disruption and communicate timing before changes are made.
What does the audit cover?msaadmin2026-05-07T12:14:23+10:00
What does the audit cover?
The audit can review areas such as network security, firewall configuration, endpoint protection, user access, backup and ransomware protection, Microsoft 365 security, cloud services, email security and phishing protection.
Do you offer a free consultation?msaadmin2026-05-07T11:37:37+10:00
Do you offer a free consultation?
Yes. We can arrange an initial consultation to understand your business, current IT challenges and the services you may need.
Do we need multi-factor authentication?msaadmin2026-05-07T11:49:59+10:00
Do we need multi-factor authentication?
Yes. Multi-factor authentication is one of the most important controls for protecting accounts from password theft, phishing and unauthorised access.
Can you create an IT roadmap?msaadmin2026-05-07T12:07:44+10:00
Can you create an IT roadmap?
Yes. We can create an IT roadmap that aligns technology upgrades, cybersecurity, cloud, infrastructure and budgeting with your business goals.
Are your services proactive or reactive?msaadmin2026-05-07T11:42:40+10:00
Are your services proactive or reactive?
We provide proactive IT support using monitoring, maintenance, patching, security tools and regular reviews to prevent issues where possible, while still responding quickly when support is needed.
Can you support multiple office locations?msaadmin2026-05-07T11:56:01+10:00
Can you support multiple office locations?
Yes. MSA supports multi-site businesses by managing networks, internet, phones, cloud systems, security and centralised support across locations.
What is the next step to work with MSA?msaadmin2026-05-07T12:16:26+10:00
What is the next step to work with MSA?
The next step is to book a consultation so we can understand your business, current IT challenges, risks, systems and goals. From there, we can recommend the right solution.
What are your business hours?msaadmin2026-05-07T11:36:15+10:00
What are your business hours?
Our standard office hours are Monday to Friday, 8:30am to 5:00pm. Afterhours and weekend support is available when required.
Can you migrate our email to Microsoft 365?msaadmin2026-05-07T12:11:20+10:00
Can you migrate our email to Microsoft 365?
Yes. We can migrate email from other platforms to Microsoft 365, including mailbox data, domains, DNS records and user setup.
Do you provide website hosting?msaadmin2026-05-07T12:10:17+10:00
Do you provide website hosting?
Yes. MSA provides domain and website hosting services to help businesses keep their online presence reliable, supported and professionally managed.
Can backups help after ransomware?msaadmin2026-05-07T11:58:14+10:00
Can backups help after ransomware?
Yes. Reliable, secure and tested backups are a critical part of ransomware recovery. They help restore business data if systems are encrypted or compromised.
Where are you based?msaadmin2026-05-07T11:35:40+10:00
Where are you based?
Managed Services Australia is based in Knoxfield, Victoria, and provides IT support and technology services to businesses across Melbourne and Australia.
Do you test backups?msaadmin2026-05-07T11:58:30+10:00
Do you test backups?
Backup testing is important to confirm data can be restored when needed. We can assist with monitoring, reporting and recovery testing depending on the backup solution.
Do you support law firms?msaadmin2026-05-07T12:13:31+10:00
Do you support law firms?
Yes. We support law firms with secure email, document management, Microsoft 365, backups, phone systems, cybersecurity and day-to-day IT support.
What if we have been hacked?msaadmin2026-05-07T11:50:48+10:00
What if we have been hacked?
If you suspect a cyber incident, contact us immediately. We can help isolate affected systems, investigate the issue, secure accounts, recover data and guide next steps.
What can your helpdesk assist with?msaadmin2026-05-07T11:51:29+10:00
What can your helpdesk assist with?
Our helpdesk can assist with common IT issues such as email problems, login issues, Microsoft 365, printers, internet connectivity, software problems, password resets and device troubleshooting.
Can staff use the phone system remotely?msaadmin2026-05-07T12:06:15+10:00
Can staff use the phone system remotely?
Yes. Modern VoIP systems allow staff to make and receive business calls from desk phones, mobile apps or desktop softphones depending on the setup.
Can I get a quote?msaadmin2026-05-07T12:15:30+10:00
Can I get a quote?
Yes. MSA can provide a quote after understanding your business requirements, current IT environment and the services you need.
Can you migrate our business to the cloud?msaadmin2026-05-07T11:59:43+10:00
Can you migrate our business to the cloud?
Yes. We can plan and perform cloud migrations for email, files, servers, applications and collaboration platforms while minimising downtime.
Can you help remove access for departing staff?msaadmin2026-05-07T11:47:27+10:00
Can you help remove access for departing staff?
Yes. We assist with user offboarding, including disabling accounts, preserving mailboxes, transferring data, removing access and securing company systems.
Do you offer fixed monthly IT support?msaadmin2026-05-07T11:42:54+10:00
Do you offer fixed monthly IT support?
Yes. MSA offers managed IT support options designed to provide predictable monthly costs for businesses that want ongoing support and management.
Can you fix DNS issues?msaadmin2026-05-07T12:10:46+10:00
Can you fix DNS issues?
Yes. We can troubleshoot DNS issues affecting websites, email delivery, Microsoft 365, hosting, domain verification and online services.
Do you provide business phone systems?msaadmin2026-05-07T12:04:11+10:00
Do you provide business phone systems?
Yes. MSA provides business voice solutions including VoIP phone systems, 3CX, call routing, voicemail, call recording, mobile apps and business-grade phone support.
What do we receive after the audit?msaadmin2026-05-07T12:14:40+10:00
What do we receive after the audit?
After the assessment, you receive a clear report outlining risks, vulnerabilities and practical recommendations to strengthen your environment.
Can you fix slow office internet?msaadmin2026-05-07T12:03:00+10:00
Can you fix slow office internet?
Yes. We can investigate slow internet by reviewing your connection, firewall, Wi-Fi, cabling, devices, applications and provider performance.
Do you monitor networks and devices?msaadmin2026-05-07T11:54:02+10:00
Do you monitor networks and devices?
Yes. We provide monitoring for networks, servers, endpoints and business-critical systems so issues can be detected early and resolved faster.
Can you support Microsoft Teams?msaadmin2026-05-07T12:01:04+10:00
Can you support Microsoft Teams?
Yes. We support Microsoft Teams for chat, meetings, file collaboration, permissions, Teams Rooms and Microsoft 365 integration.
What industries do you support?msaadmin2026-05-07T11:36:40+10:00
What industries do you support?
We support a wide range of industries including healthcare, legal, financial services, professional services, real estate, retail, trade services, digital businesses and call/contact centres.
Can you help us choose the right Microsoft 365 licences?msaadmin2026-05-07T12:01:17+10:00
Can you help us choose the right Microsoft 365 licences?
Yes. We can review your users, security needs and business requirements to recommend suitable Microsoft 365 licensing.
Why should we use a managed IT provider?msaadmin2026-05-07T11:42:27+10:00
Why should we use a managed IT provider?
A managed IT provider helps reduce downtime, improve security, control IT costs, support staff faster and provide long-term technology planning. It allows your business to focus on operations while experts manage your IT environment.
Who is Managed Services Australia?msaadmin2026-05-07T11:34:40+10:00
Who is Managed Services Australia?
Managed Services Australia is a Melbourne-based technology solutions provider offering managed IT, cybersecurity, cloud, internet, phone, hosting and business technology services. We help businesses improve reliability, security and productivity through proactive IT support and strategic technology advice.
Can you help with business NBN?msaadmin2026-05-07T12:02:35+10:00
Can you help with business NBN?
Yes. We can assist with business NBN services, upgrades, troubleshooting and selecting a connection suitable for your business requirements.
Do you support medical clinics?msaadmin2026-05-07T12:12:45+10:00
Do you support medical clinics?
Yes. MSA supports medical and healthcare environments where secure, reliable technology is critical for patient care, clinical systems and business continuity.
Can you fix issues remotely?msaadmin2026-05-07T11:46:26+10:00
Can you fix issues remotely?
Yes. Most common IT issues can be resolved remotely using secure remote support tools, allowing faster response times and reduced disruption.
Do you provide onsite IT support?msaadmin2026-05-07T11:43:40+10:00
Do you provide onsite IT support?
Yes. We provide onsite support when remote assistance is not suitable or when physical work is required, such as network, hardware, server or workstation issues.
Can you take over from our current IT provider?msaadmin2026-05-07T11:37:22+10:00
Can you take over from our current IT provider?
Yes. We can assist with a structured IT handover, review your current environment, document systems, identify risks and transition support with minimal disruption.
Do you handle IT projects?msaadmin2026-05-07T12:08:33+10:00
Do you handle IT projects?
Yes. MSA delivers IT projects such as migrations, network upgrades, server deployments, cloud projects, cybersecurity improvements, phone systems and office setups.
Can you provide backup internet?msaadmin2026-05-07T12:02:46+10:00
Can you provide backup internet?
Yes. We can design backup internet options to reduce downtime if your primary connection fails, including failover solutions where appropriate.
Can you work with our internal IT person?msaadmin2026-05-07T11:37:10+10:00
Can you work with our internal IT person?
Yes. We can work alongside internal IT teams by providing escalated support, cybersecurity, monitoring, project delivery, cloud services and strategic advice.
Can you protect us from phishing emails?msaadmin2026-05-07T11:49:31+10:00
Can you protect us from phishing emails?
Yes. We provide email security solutions to help reduce phishing, spam, malware and business email compromise risk. We can also assist with staff awareness and security policies.
Can you manage our domain name?msaadmin2026-05-07T12:10:32+10:00
Can you manage our domain name?
Yes. We can help manage domain registration, DNS records, email records, renewals and related hosting settings.
What cloud services do you provide?msaadmin2026-05-07T11:59:30+10:00
What cloud services do you provide?
MSA provides cloud services including Microsoft 365, cloud migration, cloud storage, cloud backup, hosted systems, server migration and secure access to business data.
Can you set up VPN access?msaadmin2026-05-07T11:55:47+10:00
Can you set up VPN access?
Yes. We can configure secure VPN access for staff who need to connect to office systems remotely, with appropriate access controls and security policies.
Do you provide endpoint protection?msaadmin2026-05-07T11:49:18+10:00
Do you provide endpoint protection?
Yes. We provide advanced endpoint protection and monitoring to help detect and block threats across workstations and servers.
Do you provide cybersecurity awareness training?msaadmin2026-05-07T11:50:15+10:00
Do you provide cybersecurity awareness training?
Yes. We can help businesses improve staff awareness around phishing, password security, scams, social engineering and safe technology use.
Can you supply computers and equipment?msaadmin2026-05-07T12:09:37+10:00
Can you supply computers and equipment?
Yes. We can source business-grade computers, laptops, servers, networking equipment, phones, monitors, accessories and other technology hardware.
What counts as urgent?msaadmin2026-05-07T11:52:07+10:00
What counts as urgent?
Urgent issues usually include problems that stop staff from working, affect multiple users, interrupt phones, internet, security, servers or critical business systems.
Do you manage business firewalls?msaadmin2026-05-07T11:55:02+10:00
Do you manage business firewalls?
Yes. We can supply, configure and manage business firewalls to improve security, remote access, network segmentation and internet reliability.
How do we log a support request?msaadmin2026-05-07T11:51:47+10:00
How do we log a support request?
Existing clients can log support requests by email, phone or through the customer portal. Urgent issues should be phoned through to ensure they are prioritised appropriately.
What are Managed IT Services?msaadmin2026-05-07T11:42:16+10:00
What are Managed IT Services?
Managed IT Services provide ongoing support, monitoring, maintenance and management of your business technology. This includes computers, servers, networks, cloud systems, users, security and business applications.
Do you provide contact centre solutions?msaadmin2026-05-07T12:06:48+10:00
Do you provide contact centre solutions?
Yes. MSA provides managed contact centre solutions to help businesses manage call queues, routing, reporting, call recordings and customer communication workflows.
Do you support small businesses?msaadmin2026-05-07T11:36:54+10:00
Do you support small businesses?
Yes. We work with small, medium and growing businesses that need reliable IT support, cybersecurity and technology management without needing to hire a full internal IT team.
How do I contact MSA?msaadmin2026-05-07T11:35:55+10:00
How do I contact MSA?
You can contact Managed Services Australia by calling 1300 024 748 or submitting an enquiry through our website. Existing clients can also contact support through the customer portal or support email.
Do you manage Microsoft 365?msaadmin2026-05-07T12:00:27+10:00
Do you manage Microsoft 365?
Yes. We manage Microsoft 365 licensing, users, email, Teams, SharePoint, OneDrive, security, backup, migrations and ongoing support.
Why choose Managed Services Australia?msaadmin2026-05-07T12:16:12+10:00
Why choose Managed Services Australia?
Businesses choose MSA for local support, cybersecurity-first IT management, scalable solutions, consolidated billing, fast response times and a long-term partnership approach.
Do you provide afterhours IT support?msaadmin2026-05-07T11:36:27+10:00
Do you provide afterhours IT support?
Yes. Managed Services Australia provides afterhours and weekend support for urgent business issues, subject to your service agreement and afterhours support rates.
Can you provide call reports?msaadmin2026-05-07T12:07:00+10:00
Can you provide call reports?
Yes. Depending on the phone system, we can provide reporting on call volumes, missed calls, queues, response times and team performance.
Do you support 3CX?msaadmin2026-05-07T12:04:27+10:00
Do you support 3CX?
Yes. We support 3CX phone systems including setup, hosting, extensions, call queues, SIP trunks, call routing, recordings, mobile apps and support.
Can you recommend the right hardware?msaadmin2026-05-07T12:09:51+10:00
Can you recommend the right hardware?
Yes. We can recommend hardware based on your business needs, performance requirements, budget, warranty expectations and lifecycle planning.
Can you review our current IT setup?msaadmin2026-05-07T12:08:45+10:00
Can you review our current IT setup?
Yes. We can assess your current environment, identify risks, document systems, review security and provide practical recommendations for improvement.
Do you provide backup and disaster recovery?msaadmin2026-05-07T11:56:32+10:00
Do you provide backup and disaster recovery?
Yes. We provide backup and disaster recovery solutions to help protect business data and reduce downtime after accidental deletion, hardware failure, cyber incidents or disasters.
Can you help with SharePoint?msaadmin2026-05-07T12:00:53+10:00
Can you help with SharePoint?
Yes. We can assist with SharePoint setup, permissions, document libraries, migrations, file structure, access control and user support.
How much does managed IT support cost?msaadmin2026-05-07T12:15:17+10:00
How much does managed IT support cost?
Pricing depends on the number of users, devices, sites, servers, services required and the level of support needed. MSA can provide a tailored quote after understanding your environment.
What is a vCIO?msaadmin2026-05-07T12:07:27+10:00
What is a vCIO?
A virtual CIO provides strategic technology advice without the cost of hiring a full-time CIO. This includes planning, budgeting, risk management, technology roadmaps and IT governance.
Can you help protect against ransomware?msaadmin2026-05-07T11:48:59+10:00
Can you help protect against ransomware?
Yes. We help reduce ransomware risk through endpoint protection, backups, access controls, email security, patching, monitoring, user training and response planning.
Can you migrate our files and data?msaadmin2026-05-07T12:11:38+10:00
Can you migrate our files and data?
Yes. We can migrate business files and data between servers, cloud platforms, SharePoint, OneDrive and other supported systems.
Can you compare our current IT costs?msaadmin2026-05-07T12:15:45+10:00
Can you compare our current IT costs?
Yes. We can review your current IT spend, support model, subscriptions and risks to help identify whether your current arrangement is suitable and cost-effective.
Do you provide business internet services?msaadmin2026-05-07T12:02:23+10:00
Do you provide business internet services?
Yes. MSA provides business internet solutions designed for reliability, performance and support, including NBN and business-grade connectivity options.
Can we record phone calls?msaadmin2026-05-07T12:05:58+10:00
Can we record phone calls?
Yes, call recording can be configured where suitable and permitted. Businesses should ensure call recording complies with relevant legal and privacy requirements.
Can we keep some systems onsite and some in the cloud?msaadmin2026-05-07T11:59:57+10:00
Can we keep some systems onsite and some in the cloud?
Yes. We can design hybrid cloud solutions where some systems remain onsite while others move to the cloud, depending on performance, compliance and business needs.
Can you secure Microsoft 365?msaadmin2026-05-07T11:49:46+10:00
Can you secure Microsoft 365?
Yes. We can review and strengthen Microsoft 365 security, including MFA, conditional access, user permissions, email protection, device access and data security controls.
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Managed Services Australia is a leading technology solutions provider in Melbourne, offering a diverse range of managed IT services that prioritise cybersecurity and unparalleled customer service. Our tailored IT solutions are designed to empower and drive your business growth.
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Š 2026 ⢠Managed Services Australia â˘
đ Free Technology & Cyber Security Audit for Eligible Businesses.
Valued at $6,000
Many Australian businesses unknowingly leave critical security gaps that attackers actively exploit.
Managed Services Australia is offering a Free Technology & Cyber Security Audit for qualifying organisations to help identify vulnerabilities before they become costly incidents.
During this audit we will review:
Network security and firewall configuration.
Computer and endpoint protection.
User access controls and account security.
Backup and ransomware protection.
Cloud services and Microsoft 365 security.
Email security and phishing protection.
At the end of the assessment, you will receive a clear security report outlining risks, vulnerabilities, and practical recommendations to strengthen your environment.
Contact Our Experts Today.
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đ Free Technology & Cyber Security Audit for Eligible Businesses.
Valued at $6,000
Sorry, your browser doesn't support embedded videos.
Many Australian businesses unknowingly leave critical security gaps that attackers actively exploit.
During this audit we will review:
Network security and firewall configuration.
Computer and endpoint protection.
User access controls and account security.
Backup and ransomware protection.
Cloud services and Microsoft 365 security.
Email security and phishing protection.
Contact Our Experts Today.
First Name *
Last Name *
Phone *
Email address *
Service interested in
Cyber Security AuditCyber Security Audit
Subject
How can we help?
Start the Conversation
Thank you for your message. It has been sent.
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There was an error trying to send your message. Please try again later.
Ă
đ Free Technology & Cyber Security Audit for Eligible Businesses.
Valued at $6,000
Sorry, your browser doesn't support embedded videos.
Many Australian businesses unknowingly leave critical security gaps that attackers actively exploit.
During this audit we will review:
Network security and firewall configuration.
Computer and endpoint protection.
User access controls and account security.
Backup and ransomware protection.
Cloud services and Microsoft 365 security.
Email security and phishing protection.
Contact Our Experts Today.
First Name *
Last Name *
Phone *
Email address *
Service interested in
Cyber Security AuditCyber Security Audit
Subject
How can we help?
Start the Conversation
Thank you for your message. It has been sent.
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There was an error trying to send your message. Please try again later.
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